Leverages AI for enhanced performance

San Jose, CA – August 31, 2020Zensar, a digital solutions and technology services company that specializes in partnering with global organizations on their digital transformation journey, announced that it has been granted a US patent for its direct conversation platform which is ZenVerse. The patent, granted by the US Patent and Trademark office (USPTO), is on the idea of ZenVerse which is designed to be a direct platform or channel for the entire organization to interact with the organization’s leadership including CEO, CXOs. These interactions are at an individual level and since inception it has had 68 releases over 2.1 million sessions used by more than 9000 global associates. This platform was created in-house by Zenlabs, Zensar’ s innovation hub, incorporating AI as its core.

Sandeep Kishore, Chief Executive Officer and Managing Director, Zensar commented, “This patent underlines our focus on further strengthening our Innovation and IP strategy towards creating digital platforms that address evolving organization focus of being inclusive at its core.This idea of having a direct conversation with me, germinated with the belief that transparency in leadership is the way forward for a more inclusive, connected and committed workforce. A successful digital transformation approach begins with its people, and their involvement in generating new ideas and ways to grow.”

“Our Zenlabs team is focused on creating innovative solutions which directly impact  growth, customer experience  and employee engagement. This patent validates our future centric thinking along with creating a practical digital strategy to significantly advance employee engagement at all levels. Our team is delighted to have been a part of this product design journey and we are confident that our efforts will help in transforming experiences for our employees  and we are now taking these innovative solutions to our customers as well,” said, Prameela Kalive, Chief Operating Officer, Zensar.

The granted patent is on the idea of ZenVerse – a direct platform for the CEO to interact with the organization at an individual level. There is a need for a system of electronic communication that enables organizations to provide information requested by individual employees, identify resources within the organization, capable of providing the requested information and route queries to the best available resource.

The following features have been added progressively to generate specific outcomes:

  • Sentimental Analysis designed to gauge the mood of the organization using customized AI algorithms-this helps in course correction when needed
  • Conversations-Associates can pose queries on specific matters directly to the executive leadership team and function heads-this helps in creating a transparent exchange of information and facts as well as grievance redressal
  • Organization wide town halls like the quarterly digicast wherein the CEO and the leadership team share company performance metrics, along with answering queries with the global team-this is broadcast through ZenVerse
  • C1000 Meetings Module –this was an initiative led by the CEO as his commitment to connect with 1000 Zensarians in person in one year which was realized through this platform

More at www.zensar.com.