Rest assured, when you do business with an ITADA Member.
Members of the ITAD Association and the Equipment Trading Network (eTN) have agreed to abide by the ITADA Code of Ethics. That automatically gives anyone who does business with an ITADA member security that transaction will be honored and executed as promised.
Anyone, be they members or non-members of ITADA, can file an Ethics Complaint with ITADA, if they feel that they were not delivered what they were promised or contracted for. (There is no charge for members to file a Complaint. Non-members must pay a fee of $500 to file a complaint.)
We will also hear complaints against non-members, however but there is no assurance that they will abide by our findings.
The Code of Ethics
Members of The ITAD Association and the eTN agree to the following:
Article I – To maintain and enforce high standards of ethical professional conduct making Membership in The ITAD Association a recognized mark of experience, integrity and competence.
Article II – To regard as confidential all information concerning the business and affairs of the customer.
Article III – To conduct business in a manner which brings credit to and enhances the reputation of the service and computer dealer industry.
Article IV – To publicize products and services in a professional manner, avoiding all conduct, practices and promotions likely to discredit the industry.
Article V – To broaden public understanding and enhance confidence in the computer dealer industry so that users will be encouraged to use Member products and services as their primary resource.
Article VI – In keeping with these principles, Members of The ITAD Association and Subscribers to the eTN make the following pledge:
a. To follow through and complete any agreement made verbally or otherwise to any The ITAD Association Member or non-member, prospect or customer.
b. To conclude a transaction in a competent and professional manner once the parties have agreed to complete a specific transaction.
c. To honor an offer that has been accepted as expeditiously as possible.
d. To fully disclose all limitations on the authority of an employee or agent representing a Member or Subscriber to a transaction.
e. To use only one name, identity or affiliation in all negotiations or in a competitive bidding environments. Those companies doing business in a variety of capacities under one legal entity are viewed as one. For example, individual companies engaged in secondary market brokerage, manufacturer authorized resale of products or services, independent software vendor sales or service and/or the provision of direct or indirect third-party maintenance and support are considered as one for the purposes of the Code of Ethics and may not appear as multiple or separate organizations in the course of one transaction for any purpose including bidding or conflict resolution.
f. To refrain from disparaging others by statement or innuendo.
g. To respond to any complaint alleging violation of the Code and participate in all proceedings prescribed by The ITAD Association Board of Directors.
Conclusion – The Ethics Committee reviews infractions of the Code with regard to ethical behavior and the integrity of its Members and eTN Subscribers. Members found in violation of the Code will be subject to disciplinary action, including suspension and/or expulsion from The ITAD Association and/or eTN.