Multichannel Contact Center Veteran to Join Executive Panel on Microsoft Lync
Irvine (January 14, 2013) — Zeacom, an Enghouse Systems Company and leading global provider of multichannel contact center and business process automation solutions, today announced that Director of Product Management and Marketing, John Cray, has accepted a speaking invitation for ITEXPO East 2013 in Miami, FL.
John will join a panel of experts on February 1, 2013, for an interactive session entitled, Is Microsoft Lync Living up to its Hype? This session will include a discussion of how Lync can be deployed within your existing communications environment, the challenges businesses have faced with their Lync deployments, how they have overcome them, and how their Lync experiences compare to their expectations.
WHO: John Cray, Zeacom Director of Product Management and Marketing
WHERE: ITEXPO East 2013
Miami Beach Convention Center, Miami, FL
WHEN: January 30 – February 1, 2013
“ITEXPO convenes industry executives and influencers from around the world and accordingly is an ideal venue to discuss Microsft Lync adoption,” commented John Cray. “I look forward to representing Zeacom in Miami, and to joining this esteemed community of enterprise communications and IP Telephony leaders.”
Zeacom is a Microsoft Gold Infrastructure partner and both a developer and Unified Communications partner for Lync.
Introduced in Q4 2012, Zeacom Communications Center (ZCC) 6.2 extends Zeacom’s investment in Microsoft Lync integration, while offering enhanced business intelligence, mobility and deployment options across a wide range of telephony platforms. ZCC’s native integration with Microsoft’s UCMA and trusted conferencing helps mitigatge risk and deployment costs, as well enables software-based telephony to deliver a seamless, powerful user experience. Zeacom’s advanced multichannel, callback and IVR functionality, combined with Lync’s presence, IM, screen sharing and video capabilities, empowers agents to efficiently achieve first contact resolution and ensure the highest possible level of customer satisfaction.
More at www.zeacom.com