Most Recent Recognition Goes to Enterprise Workforce Management and Recording Software for Product Innovation and Customer Success
Customer Interaction Solutions’ “Product of the Year” Award
Following its recent launch of the industry’s first fully web-enabled enterprise workforce management solution, this 2011 Product of the Year honor emphasizes the ways in which Verint demonstrates excellence and helps organizations maximize their technology investments and drive ROI. Verint’s vision demonstrates what an enterprise-wide approach to WFM can bring to the contact center, branch and back-office operations of organizations of all sizes. Its software is the first in its class to bring unified visibility into managing key workforce optimization (WFO) dynamics across customer touch points and communications channels.
Internet Telephony’s “Product of the Year” Award
As a recipient of this 2011 Product of the Year award, Internet Telephony editors recognized Verint’s Impact 360 Recording as a high-quality, innovative and reliable solution. The Verint recording software is designed to help contact center and customer service operations, as well as financial compliance environments, meet a wide range of needs–from recording transactions for financial and other regulatory requirements, to supporting liability management initiatives, to monitoring staff performance and process adherence. The solution captures, indexes and retrieves up to 100 percent of caller interactions in TDM, IP, mixed telephony and mobile phone environments. With the publication’s focus on advancing IP communications technologies, Verint was named for its track record of providing customers with innovative solutions and proven results.