PhoneSuite Unveils Multi-Brand Legacy Link to Voiceware Hotel Phone System

by | Jul 6, 2013 | UC

logo-footerPhoneSuite has continued to revolutionize the hotel voice communication industry by  introducing an innovative legacy link for a large installed base to its popular Voiceware hotel phone system. The product was released at HITEC

Voiceware is a full-featured, affordable IP PBX that fits any configuration and any size or type of hotel. It offers the best of today’s and tomorrow’s phone system technology, with powerful, modern administrative features and a new and more efficient approach to front desk communications. Best of all, Voiceware runs anywhere (on-property or “in the cloud”), runs anything (analog or SIP) and provides a better experience for guests, including speaking to them in their native language.

The legacy link allows Voiceware to drive the analog phones on certain existing hotel platforms (PhoneSuite 112e, MitelSX-200 ICP, MitelSX-200 ML/EL, and others in the coming months). With a required PRI port and configuration software on the legacy system, all Voiceware guest room features are then available on the attached analog phones, without having to replace equipment. All other Voiceware features and advantages are also available as Voiceware becomes the central voice communications controller for the property.

“The Voiceware legacy link provides an easy migration path for hotels with existing compatible systems whose analog phones are working fine, but may need new voicemail, call accounting, administrative feature phones, console with reduced footprint, or just need to improve the phone system with the many advantages that Voiceware offers. Without forklifting the existing PBX, a minimal hardware replacement will save important capital expenditure funds. Staged migration to other analog phone drivers or SIP phones in the rooms can occur later, one room or one floor at a time – whatever fits the budget and migration plan,” said PhoneSuite President Frank Melville.

Designed specifically for hotel use, Voiceware offers more functionality and an interface that’s easier to use than traditional hotel front desk consoles. A familiar search box option allows personnel to find guests or staff quickly by name and then call or transfer with just one click. Plus, a convenient screen with guest information pops up any time a guest calls.

Voiceware also takes a guest-centric approach to system architecture. Rather than simply annotate an extension with the guest’s name, wake-up settings, and outbound calling permissions, the system creates a separate guest record so name(s), VIP status, group affiliation, preferred language, wake-up calls, voice mail box, and outbound dialing permissions are attached to the guest, not the phone. This greatly simplifies the task of moving a guest to a new room, as all these settings stay with the guest – not the phone.

Voiceware’s extensive guest features include unlimited wake-ups with context sensitivity (weekday, weekend, etc.); wake-up options like snooze, weather forecast, room service, and check-out (if enabled in PMS); and group/affiliation display with voice message-to-group capabilities. And the extensive guest information voice tree system includes automated transfers to guest services or off property, and an option to check out from the room phone. Voiceware also provides Unified Communications for the admin and management phones.

For more information on Voiceware by PhoneSuite, please call 800-245-9933 to schedule a demonstration.

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