NetSure™ 4HR is a global four-hour hardware replacement service that enables businesses and organizations to effectively protect against network downtime and extend the life of their network. NetSure 4HR features:
· Guaranteed immediate replacement of critical networking equipment within a four-hour window for customers in major cities throughout North and South America, Europe and Asia-Pacific.
· Coverage of current generation networking equipment, as well as legacy networking products that are no longer supported by Cisco SMARTnet®.
· 24×7 global technical support by Cisco-certified network technicians with more than 15 years of product and testing experience.
· Access to the NetSure™ Portal, a web-based contract management, equipment inventory, service desk and configuration management tool that allows customers to manage maintenance and support contracts from any vendor.