Case Study Reinforces Mid-market Enterprise Experience, Engineering and Channel Proficiency
Irvine, CA (September 20, 2012) – Zeacom, a leading provider of multimedia contact center and business process automation software, today reported the successful results from its partnership with North America Communications Resource, Inc. (NACR). One of Avaya’s largest Platinum Partners, NACR is a premier nationwide integrator of communications, collaboration, and customer interaction solutions with an expansive footprint across a myriad of vertical markets.
“Zeacom software provides us with multiple, cost-effective ways to help customers migrate from simple voice to multimedia. They understand workflow and how to utilize their contact center and BPA software to not only complement, but also enhance the process,” said Becky Cameron, application sales consultant at NACR.
For nearly 10 years, NACR and Zeacom have enjoyed a highly productive and mutually beneficial partnership. Successful deployments span a wide range of vertical markets, including transportation, insurance, technology and financial services. Companies such as Tyler Technologies and Tower Life Insurance are among the list of enterprises currently working with both Zeacom and NACR.
The Zeacom Communications Center (ZCC) software platform, provides an enterprise-quality, multimedia solution for contact center and business process automation. Coupled with its best-in-class support and professional services, Zeacom helps NACR provide leading edge, proven solutions to its customers. In addition, as the company utilizes a channel-only sales model, it is in-tune with the needs of VARs and integrators.
“Working with the Zeacom team is incredible as they manage the deployment and implementation process for the technology on our customers’ sites, as well as provide invaluable assistance throughout the life of the sales process which runs long past the go-live date. As an integrator, it is reassuring to have a partner like Zeacom that provides great support and expertise.
“Also, it’s important to note that as ZCC currently integrates with Microsoft Lync, we are able to identify and close more opportunities than ever before,” added Cameron.
TO VIEW THE CASE STUDY, PLEASE VISIT: http://www.zeacom.com/images/stories/casestudies/CaseStudy-NACR.pdf