Mitel Selects ServiceSource to Manage Service Renewal Operations in North America and the United Kingdom
Contract Enhances Data Management, Strengthens Customer Loyalty and Satisfaction
ServiceSource (NASDAQ: SREV), the global leader in Service Revenue Management, today announced that Mitel® (NASDAQ: MITL) has chosen ServiceSource to help manage its service renewals operations in North America and the United Kingdom. Mitel Communications Solutions is deploying the ServiceSource Analytics Cloud to deliver real-time global forecasting and reporting to support its renewals operations.
Within a single, cloud-ready software stream, Mitel delivers a suite of advanced communications and collaboration capabilities designed to address the needs of customers in over 100 countries in conjunction with more than 1,600 value-added resellers and partners. Mitel chose ServiceSource for its proven track record, ability to deliver best-in-class performance and robust data management capabilities.
“Effective lifecycle management of IT assets, such as a virtualized, unified communications software solution, is critical to business today,” said Ron Wellard, executive vice president and general manager, Mitel Communications Solutions. “With ServiceSource, we can enhance our relationships with customers and partners and help them to maximize the value of their investment in our solutions.”
Mitel looked to ServiceSource to strengthen its renewals operations in North America and the United Kingdom by leveraging its industry leading data management, dedicated sales teams, real-time analytics and forecasting technology. ServiceSource is providing Mitel with the critical information it needs to manage service operations effectively and to scale to meet growing global demand for products and services.
“Mitel is a leader in its industry and it is satisfying to see the impact our partnership can have in both the U.S. and the U.K.,” said Mike Smerklo, chief executive officer, ServiceSource. “This relationship validates ServiceSource’s ability to drive results for the communications industry and we’re looking forward to implementing our real-time analytics and best practices to help drive significant increases within their renewals operations globally.”