Multi-channel Contact Center, Business Communications Leader Honored for Responsiveness and Flexibility
Irvine, CA – April 10, 2014 – Enghouse Interactive, a leading provider of multi-channel contact center and business communications solutions, today announced that it has been named the 2014 UC Collaboration Partner of the Year by NACR, based on its flexibility and responsiveness in supporting NACR Unified Communications (UC) proposals, sales, and implementations.
Enghouse Interactive provides NACR with a proven industry partner, and through its Zeacom Communications Center software, a powerful, multi-channel contact center solution. Communications Center both addresses the needs of today’s mid-market enterprise and integrates with widely used communication platforms like Avaya and Microsoft.
“As a leader in the integration of UC collaboration technology for the contact center, NACR counts on the great relationships we have with our partners to provide best-of-breed solutions to our customers,” said Bret Lathrop, NACR’s Senior Director, Contact Center Practice Lead. “Working with Zeacom has enabled us to accelerate the diversity of our contact center practice and to enhance the value of the UC solutions that NACR delivers to customers.”
A ConvergeOne company, NACR is a leading global integrator of best-in-class communications solutions and services, and a trusted advisor to more than 5,500 customers ranging from small businesses to Fortune® 100 and global enterprises. The company works closely with other technology innovators to integrate the latest hardware, software, and applications into end-to-end multi-vendor solutions for diverse markets.
“For more than 12 years, we have proudly worked side by side with the premier team of industry professionals that is NACR,” said John De Los Reyes, Enghouse Interactive’s Vice President of Channels Sales. “From day 1, NACR and Zeacom have enjoyed a productive and mutually beneficial partnership, building a track record based on successful contact center and unified communications deployments spanning a wide range of vertical markets.
“We look forward to many more successful years together, continued growth, and to greater, expanded opportunities with the full suite of Enghouse Interactive solutions.”