Action is Notable Victory for Customers of Third Party Maintenance Providers
Sunnyvale, Calif.—January 23, 2013—TERiX, an independent service provider of outsourced IT services, today announced it achieved a significant victory in the case of Oracle America, Inc. v. TERiX Computer Company, Inc., et al. In a recent court decision, a California Northern District Court judge dismissed Oracle’s claim that TERiX trafficked in access credentials.
“While we need to consider this dismissal within its proper procedural context—it’s a base hit, not a home run—we’re nevertheless pleased with the court’s decision,” says TERiX CEO Bernd Appleby. “TERiX does not traffic in access credentials or Solaris Updates and we do not condone, and in fact condemn, such practices by any independent service organization. We remain committed to the customer’s right to repair and maintain their IT assets in any manner they see fit, and we stand with our customers, other independent service organizations, and the business community at large in defense of this right.”
Organizations are increasingly turning to independent service providers for blanket support of equipment regardless of manufacturer in multi-vendor IT environments. While many believe organizations should have the right to turn to third party service providers to maintain and repair their technology, it is becoming increasingly common for the manufacturers of such technology to coerce customers into accepting non-competitive service of their products at non-competitive rates and then canceling support on older products to control the replacement cycle. This takes away the customer’s control over their own IT infrastructure and forces them to abandon equipment that otherwise could have continued providing value.
“We believe one of the principal reasons this lawsuit was filed is because TERiX provides maintenance services that are technically and qualitatively on par with the OEMs but with added value and flexibility that the OEMs either can’t or won’t provide,” added Appleby.
Specializing in multivendor data centers with mixed hardware lifecycles, TERiX offers highly customizable and cost-effective data center solutions for some of the largest global organizations—including many Fortune 500s—across a wide span of industries.
About TERiX Computer Service
TERiX is a global independent hardware support company providing flexible multivendor service on over 30 OEM brands of server, storage and network products. These include new manufacture and legacy platforms from IBM®, Cisco®, HP®, Dell®, Oracle®, HDS®, EMC®, and NetApp®. TERiX Computer Service customers include 50 of the global Fortune 500, 30+ major telecommunication companies, 20+ major finance/banking firms, more than a dozen healthcare and pharmaceutical giants, and 20+ Federal Agencies. TERiX provides a lab-tested, customer-focused support experience with strong service metric attainment, and as a hardware-agnostic service provider, acts as a trusted advisor to clients and partners worldwide. For more information, visit us at: http://www.terix.com.