Company Surrounds New Fully Integrated Suite of Cloud Communications, Collaboration, and Contact Center Solutions With Extensive Managed Services
PITTSBURGH, PA – Oct 20, 2020 – Black Box, a global solutions integrator, today announced that it is now offering the complete suite of UNIVERGE® BLUE CLOUD SERVICES from NEC Corporation of America. By adding these solutions, Black Box is addressing business’ ever-increasing and evolving requirements to support remote, geographically dispersed workforces. The company, long known for its highly skilled, hands-on global team of technical experts, can help organizations plan, deploy and manage the new solutions whether they have one site, hundreds of sites or even thousands of remote workers.
The NEC suite of cloud solutions gives Black Box customers access to:
• UNIVERGE BLUE® CONNECT — a fully integrated Unified Communications as a Service (UCaaS) solution that includes phone system, chat, video, screen sharing, file management and conference calling.
• UNIVERGE BLUE® ENGAGE — a Contact Center as a Service (CCaaS) solution for businesses of all sizes that’s customizable, flexible, scalable and easily deployed for remote workers.
To help customers smoothly and successfully transition to the cloud, Black Box offers a full suite of services:
• Managed Migration Services — These include professional consulting and engineering, on-site field services, support and monitoring services, as well as service level management and agreements. The company has more than 40 years’ experience in deploying IT and communications technologies.
“We are pleased to be offering the new UNIVERGE BLUE suite of communications solutions,” said Doug Oathout, senior vice president of strategy and partnerships, Black Box. “This solution comes at the right time to give our clients the ability to maintain business continuity as their teams evolve in how and where they work. In addition, we surround the solution with support services and a global team of certified NEC experts to ensure seamless and successful migrations.”
“Now, more than ever, businesses need the ability to communicate and collaborate from anywhere at any time,” said Marc Hebner, vice president, channel, Americas for NEC Corporation of America. “UNIVERGE BLUE offers a simple and reliable path to the cloud and provides businesses with the communication and collaboration tools needed to succeed in today’s business environment. We have seen a significant increase in demand for these offerings, and we are excited to begin providing these technologies through Black Box to support their customers’ needs.”
About UNIVERGE BLUE CONNECT, UNIVERGE BLUE ENGAGE
Businesses need tools that are easy to deploy, use, and provide users with an integrated experience. Built on innovative and proprietary technology, UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE are born-in-the-cloud solutions designed specifically for businesses of all sizes. The solutions are elegant, reliable and easy to deploy, while remaining highly scalable and extremely cost-effective.
NEC UNIVERGE BLUE CONNECT is a cloud-based business unified communications platform that combines a full-featured cloud-based phone system, chat, video conferencing, and file sync and share, all available to users through desktop, web, and mobile applications. It is intuitive, reliable, and easy to deploy, while remaining highly scalable and extremely cost-effective.
NEC UNIVERGE BLUE ENGAGE is a cloud-based contact center designed to fit business needs from the small, single channel to the large and sophisticated omni-channel environment. A dynamic CCaaS solution, it combines robust functionality with carrier-grade reliability and world-class deployment and support services. NEC UNIVERGE BLUE ENGAGE helps businesses differentiate from the competition where it matters most — the customer experience.
For more information on the full suite of NEC UNIVERGE BLUE CLOUD SERVICES, visit https://www.univergeblue.com/.
About Black Box
With more than 40 years of experience connecting people and devices, Black Box is dedicated to helping customers embrace the IoT future by ensuring business continuity and accelerating digital transformation. As a trusted solutions integration partner, Black Box designs, deploys, manages and maintains a full range of technologies that support Connected Buildings, a Digital Workplace and Customer Experience. With deep expertise in 5G, edge networking, data centres and cybersecurity, the Black Box team delivers secure, consistent and latency-free connectivity to enterprises of all size and scope.
Black Box is a wholly owned subsidiary of AGC Networks Limited. To learn more, visit the Black Box website at www.blackbox.com.