Tone Launches New ReliaTel Service Success Pack for Avaya IP Office

by | Apr 21, 2014 | Industry News, UC

New ReliaTel Service Success Pack Provides a Cost Efficient, All-Inclusive Solution to Help Managed Service Providers Accelerate Growth of Their Avaya IP Office Service Business. 

Tone Software logoANAHEIM, Calif., April 21, 2014 Tone Software Corporation, a leading provider of comprehensive voice quality and unified communications monitoring and management software for converged telecommunications networks and IT infrastructures, today announced immediate availability of its ReliaTel® Service Success Pack for Avaya IP Office, a turnkey solution designed to provide Managed Service Providers with everything needed to successfully deliver profitable managed services for the fast growing Avaya IP Office market segment, all in one cost efficient, easy-to-deploy, no-risk package.

The recent increase in scalability of the Avaya IP Office collaboration platform to fit larger businesses with up to 2,000 users creates a growing market segment of potential IP Office clients, and a sizable business opportunity for Managed Service Providers equipped to deliver services specifically for the IP Office environment.  Designed expressly for Avaya IP Office, the new ReliaTel Service Success Pack is a powerful combination of Tone’s premier VoIP and UC Management software and valuable business resources that help Managed Service Providers cost effectively sell, market, and support Avaya IP Office service offerings.

The Service Success package includes comprehensive quality and performance monitoring, key IP Office quality and capacity reporting, out-of-the-box education, marketing collaterals, sales strategies and materials, professional services, and technology training all rolled into a high impact, affordable package. With a rapid go-to-market deployment methodology and an all-inclusive licensing structure, the ReliaTel Service Success Pack is a strategic service delivery solution that Service Providers can leverage to capture the growing IP Office market segment with cost-efficient, high-margin managed services.

“Managed Service Providers seeking broader opportunities and higher profit margins are impeded by the lack of comprehensive, right-sized service delivery solutions available for Avaya IP Office,” stated Paul Wiggins, director of UC Strategies for Tone Software. “Often an MSP’s incumbent tools are cost prohibitive, and frequently lack the specific diagnostics and reporting capabilities required for the IP Office ecosystem.

The ReliaTel Service Success Pack addresses these issues with a turnkey solution that incorporates the perfect blend of low cost entry point, comprehensive capabilities, professional services, and extensive value-add sales and marketing resources,” he added.

For MSPs, the ReliaTel Service Success Pack is the answer to a pervasive problem – how to deliver profitable managed services to the Avaya IP Office market segment, which is typically comprised of SMB businesses and demands new levels of efficiency across implementation, service delivery, and licensing. Using the new Success Pack enables service providers to not only deliver VoIP and UC management services that meet their IP Office clients’ needs, but also cost efficiently drive the business development of their service portfolio with the sales, marketing, and training assets included in the package. In addition, ReliaTel provides multi-vendor management support, a multi-tenant design, deep VoIP QoS analytics, extensive reporting capabilities, flexible licensing, and an easy-to-deploy platform that MSPs can harness to consistently meet and exceed IP Office SLAs, while gaining a lucrative boost for their overall managed services portfolio.

“The ReliaTel Service Success Pack provides everything Managed Service Providers require to accelerate their service business and gain significant competitive traction in the explosive Avaya IP Office market segment,” noted Shirley Balarezo, president of Tone Software.  “Whether the MSP is just launching an initial service offering, or is a seasoned MSP seeking to expand, this high-value turnkey solution positions every MSP for success in the IP Office space,” she concluded.

Tone is an Avaya DevConnect Gold Partner, and the ReliaTel solution is compliance tested and certified compatible for Avaya IP Office through version 9. Further, Tone Software is an active participant in educational events and will present a conference session at the upcoming International Avaya Users Group (IAUG) Converge2014 conference, located in Dallas, TX., April 27th through May 1st 2014, on Unified Communications technology.  The session, entitled “Taking the Chaos out of Collaboration” will be presented Wednesday, April 30th at 2pm. Tone will also exhibit at the IAUG Solutions Expo in booth 318. For more information on IAUG visit

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