Aspect Introduces New North American Channel Partners

by | Sep 26, 2012 | IT

ExtraTeam and Qoncert

09/25/2012, Chelmsford, Massachusetts – Aspect Software, a leading provider of customer contact and enterprise workforce optimization, today announced the addition of two new North America channel partners, California-based ExtraTeam, and Florida-based Qoncert. The introductions of the new partners are a part of Aspect’s continuing strategy to bolster its global channel presence.

“Part of Aspect’s channel growth strategy is to attract and engage new partners that have a robust Microsoft practice,” says Debbie Moon, Channel Development Director, Aspect. “ExtraTeam’s strong capabilities installing and servicing SharePoint and Lync deployments offers Aspect a great opportunity to jointly partner with customers looking to add or expand a Lync-based Aspect contact center.”

“There is a natural alignment between ExtraTeam’s business and Aspect’s solutions,” said Mark McGregor, COO, ExtraTeam. “We’ve seen growing demand among our base for a robust technology that better addresses customer contact and workforce management challenges. Our customers’ needs revolve around three key drivers, including expansion due to call volume, need for greater functionality around single call resolution, and complex integration in multi-vendor network environments. Partnering with Aspect enables ExtraTeam to help customers solve these important business issues and implement an effective technology solution.”

“The second part of Aspect’s channel strategy is to expand our workforce optimization footprint by partnering with solution providers like Qoncert,” continued Moon. “Qoncert has a strong unified communications practice and wanted to supplement that service offering with Aspect’s industry leading workforce management and optimization solutions.”

“The relationship with Aspect will allow us to grow our business by adding a robust workforce optimization solution to our unified communications practice,” said Louis Rossi, CEO and President, Qoncert. “With WFO and UC converging, customers are looking at collaboration throughout the enterprise. Qoncert is well-positioned to address this customer contact trend in order to meet the evolving needs of our customers.”

Since its inception, Qoncert has grown exponentially with revenues growing 400% even during the recent recession. Originally specializing in only Cisco Systems products, Qoncert has expanded its product lines to include ancillary products necessary to run a finely tuned network infrastructure with solution focus in unified communications, routing, switching, security, data center, wireless and business video.

ExtraTeam has designed and deployed IT solutions for customers in healthcare, manufacturing, retail, government, financial services, bio-tech and life sciences, education, construction, and legal markets. With core competencies in unified communications, customer contact, video, collaboration, data center, security, wireless, and network design, ExtraTeam has deployed thousands of Microsoft Lync seats across North America. Their consulting expertise includes competencies around the Microsoft collaboration stack, including Lync, Exchange and data center management and virtualization.

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