ASCDI HP Software Support Announcement

by | Feb 6, 2014 | Association News

Below you will see an important announcement from HP.  We have reached out to HP to discuss the consequences of this policy change, but have not yet heard back.  We are weighing our options.

Joe Marion, ASCDI,


HP has made significant investments in its intellectual capital to provide the best value and experience for our customers. We continue to offer a differentiated customer experience with our comprehensive support portfolio. HP, as an industry leader, is well positioned to provide reliable support services across the globe with proprietary tools, HP trained engineers, and genuine certified HP parts. Only HP customers and authorized channel partners may download and use support materials.

In line with this commitment, starting in February 2014, Hewlett-Packard Company will change the way firmware updates and Service Pack for ProLiant (SPP) on HP ProLiant server products are accessed. Select server firmware and SPP on these products will only be accessed through the HP Support Center to customers with an active support agreement, HP CarePack, or warranty linked to their HP Support Center User ID and for the specific products being updated. We encourage you to review your current support coverage to ensure you have the appropriate coverage to maintain uninterrupted access to firmware updates and SPP for these products.

For more information, please access:

For any questions, please contact HP support, your HP Service Account team or visit Contact HP to access HP via chat or phone.

Translate »