1	Maintenance Meeting Graham King
2	Agenda Maintenance Committee Introduction Service Company Introduction Committee Objectives Service Company Comparisons
3	Maintenance Committee Graham King (Chair) – CDS gking@cds.net Over 25 years in the service industry Worked for Manufacturer’s and Independent Service companies CDS – Independent Service Company Tim Glinski – IBM tpglins@us.ibm.com Over 33 years with IBM Responsible for IBM’s TPM Practices during last 15 years Patrick Zanella – Akibia pzanella@akibia.com 15 years in the service industry Akibia – Independent Service Company Richard Lee – CSI rlee@csi-csi.com 28 years in the service industry CSI – Independent Service Company Steve Studley – Trident sstudley@tridentusa.com 4 years in the service industry Trident – Independent Service Company
4	Maintenance Committee Objectives Build Maintenance and Service status in ASCDI Define Ethics “Code of Conduct” for Service Develop Service Industry Standards with ASCDI Backing
5	Types of Service Companies Manufacturer with direct service organization Manufacturer with outsourced services Service broker Independent service company Delivery Support Parts
6	Manufacturers with direct service organization Access to all levels of support “Certified” trained technicians Access to all diagnostic and analysis tools Access to all spare parts Access to all hardware and code updates Generally bigger overheads Often driven by new products
7	Manufacturers with outsourced service organization Access to all levels of support “Certified” trained technicians (sometimes) Access to all diagnostic and analysis tools Access to all spare parts Access to all hardware and code updates Generally bigger overheads Often driven by new products Service quality sometimes questioned Sometimes support is compromised with smaller manufacturers
8	Service Broker
9	Independent Service Company
10	Manufacturer Access
11	QUESTIONS?