Introduction: When a Fortune 500 insurance company with over 8,000 employees worldwide was looking to cut the costs associated with their Cisco SmartNet contract they turned to Zensar. The company had over two hundred Cisco switches, routers and wireless controllers and was managing their systems through a SmartNet support contract. Hardware failures were rare but due to the inflexibility of their OEM contract they were paying for support levels that they did not need. Zensar provided the client a customized support solution based on their individual requirements and saved the client 35% annually in support costs. The organization did not believe they were realizing value from their SmartNet contract since their Cisco systems incurred minimal failures. The client was looking for financial flexibility with support of their Cisco systems, rather than paying for a costly, standard contract that did not meet their individual infrastructure needs.
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