HP COUNTERFEIT EVALUATION PROCESS
Contact the following:
hardware.counterfeitvalidation@hp.com
BrandProtection@hp.com
Americas_HW_ACF@hp.com
HP will send you
the form you can find at this link
with the below terms and conditions:
Thank you for your email. We appreciate
your inquiry regarding the authenticity of HP-labeled products.
Because it is critical for customers to be confident that they have
authentic HP products, we have a process to validate products. To receive a
product validation we require that you:
(1) Complete and submit the
attached form, and
(2) Supply to HP the Purchase
Order and Invoice evidencing the purchase and sale of the referenced
product.
Further, by completing and
submitting the attached form, you agree that if the product is determined to
be counterfeit, you will do the following:
(1) Supply the serial numbers
for the products referenced on the Invoice from your supplier if those
serial numbers are not on the Invoice,
(2) Send to HP all products
referenced on the Invoice from your supplier with the same part number as
the products about which you inquired, and
(3) Provide all written or
electronic communications with your supplier concerning the purchase of the
products.
HP usually can make a
determination whether a particular product is genuine or counterfeit based
on an analysis of the photograph. Our analysis is limited to the
products in the picture, however, and you should not draw any inference one
way or the other about the supplier of the product based on the limited
review of the sample. For example, if the particular product is
determined to be authentic based on this photographic analysis, such
determination is limited to that product, and you should not draw the
conclusion that other products supplied by the same vendor are necessarily
authentic. The same is true if one part is identified as counterfeit.
Know your reseller! Have a person-to-person conversation with your reseller
to help in protecting the systems you support from counterfeit product.
And, most importantly, know the value of the product. If the deal is too
good to be true, then it may not be genuine HP.
Americas Hardware Counterfeit
Validation
Americas_HW_ACF@hp.com
Hewlett Packard Corporation
CCA4 Room 4.6165
11445 Compaq Center Drive West
Houston, Tx 77070
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