ASCDI Fall Conference 2006:  Toronto  |  24-Oct-06 
5
IBM Third Party Practices and Sales
© Copyright IBM Corporation 2003
Imports & Changes of Ownership:  CSOMAINT Handling Time
§Dedicated to shortest turn around time possible for YOU!
§Focus on CSOMAINT response time since most of time spent on requests is usually for imports/changes of ownership
§Handling time solely refers to the number of business days CSOMAINT has the request – not including waiting for TP response, RPO etc.
§Spring Conference:
§Overall High:  48
§Overall Low:  0
§Overall Mean:  4.10
§Since April 2006:
§Overall High:  34
§Overall Low:  0
§Overall Mean:  3.90
§
5.90
0
34
August
3.58
0
31
September
3.76
0
22
July
2.63
0
16
June
4.18
1
26
May
3.34
1
19
April
Mean
Low
High
Month