ASCDI Fall Conference
2006: Toronto | 24-Oct-06
4
IBM
Third Party Practices and Sales
© Copyright IBM Corporation 2003
Standard ETA’s by Request Type
10
10
Symptom Fix/Retain Tape
10
10
EC Order
10
10
Sulroc
20-25
1-2
Password
15-20
1-2
SUID
15-20
3-5
SW Transfer/RPO
20-25
10
SW Order (Refresh)
15-20
3-5
HW RPO
10-15
10-15
Import/Change of Ownership
Total Handling Time
(Business Days)
Standalone ETA
(Business Days)
Request Type