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1	Third Party Support Center: Business Update ASCDI Fall Conference: October 2006 Toronto, ON Canada
2	Annual Request Totals (combined e-mails and calls) 2001 Total: 1,712 2002 Total: 2,429 2003 Total: 3,354 2004 Total: 3,379 2005 Total: 3,333 2006 Total YTD: 2075 2001 – 2005 Growth of 49% !!!! Overall, on average about 25% of these are Passwords/SUID’s – Complex requests, the ones that take up most of our time
3	Quarterly Request Totals by Year (combined e-mails and calls)
4	Standard ETA’s by Request Type
5	Imports & Changes of Ownership: CSOMAINT Handling Time Dedicated to shortest turn around time possible for YOU! Focus on CSOMAINT response time since most of time spent on requests is usually for imports/changes of ownership Handling time solely refers to the number of business days CSOMAINT has the request – not including waiting for TP response, RPO etc. Spring Conference: Overall High: 48 Overall Low: 0 Overall Mean: 4.10 Since April 2006: Overall High: 34 Overall Low: 0 Overall Mean: 3.90
6	Total Handling Time by Request Type
7	Question Period