Third Party Support Center:
ASCDI Fall Conference: October 2006
Toronto, ON Canada
Annual Request Totals (combined e-mails and calls)
2001 Total: 1,712
2002 Total: 2,429
2003 Total: 3,354
2004 Total: 3,379
2005 Total: 3,333
2006 Total YTD:
2001 – 2005 Growth of 49% !!!!
Overall, on average about 25% of these are Passwords/SUID’s – Complex requests, the ones that take up most of our time
Quarterly Request Totals by Year (combined e-mails and calls)
Standard ETA’s by Request Type
Imports & Changes of Ownership:
CSOMAINT Handling Time
Dedicated to shortest turn around time possible for YOU!
Focus on CSOMAINT response time since most of time spent on requests is usually for imports/changes of ownership
Handling time solely refers to the number of business days CSOMAINT has the request – not including waiting for TP response, RPO etc.
Since April 2006:
Total Handling Time by Request Type