Key West, FL
April 9-12, 2008
IBM Third Party Practices and Sales
© Copyright IBM Corporation 2003
Basic IBM Practices & Procedures
Service Terms & Practices (cont)
(Maintenance Service Qualification)
The status assigned to a machine that has been tested,
deinstalled, and packaged by IBM with security materials
banding & sealing
(Invisible Transit Damage)
A machine failure brought about by an internal cause on an
MSQ'd machine (card fails, etc).
visible transit damage, warehouse or water damage.
ITD is conditioned on IBM M/S starting immediately afterwards,
" (W/E) applies.
W/E MSQ process at a wayside, where M/S reqt waived, but
reinstall contract must be signed before ITD replacements.